Chapel Road, Botany Downs, Auckland 2016, New Zealand
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Terms and Conditions – BitQuest Media

Welcome to BitQuest Media. These Terms and Conditions (“Terms”) govern your access to and use of our video game-related services, including our website, digital storefront, software downloads, game subscriptions, in-game content, and customer support (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

1. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Services after changes indicates your acceptance of the updated Terms. It is your responsibility to review the Terms regularly.

2. Eligibility

You must be at least 13 years old or have permission from a parent or legal guardian to use the Services. By using the Services, you represent and warrant that you meet the age requirements and comply with all applicable laws.

3. Account Registration

Certain features require account creation. You agree to provide accurate and complete information and to keep your login credentials confidential. You are responsible for all activities under your account. Notify us immediately if you suspect unauthorized use.

4. License to Use Content

All games, software, and digital content available through the Services are licensed, not sold, to you for personal, non-commercial use. You agree not to copy, distribute, modify, or create derivative works from any content unless expressly authorized.

5. Purchases and Payments

Purchases of games, downloadable content, virtual goods, or subscriptions must be made through authorized payment methods. Prices are subject to change without notice. All sales are final unless otherwise required by law. We reserve the right to refuse or cancel orders for fraud, errors, or other reasons.

6. Refund Policy

Refunds for digital products are limited and generally not available after download or activation. Physical products may be returned if unopened and in original condition within the specified time frame. Please review our refund policy for details.

7. In-Game Content and Virtual Goods

In-game purchases, including virtual currency, cosmetic items, or upgrades, have no real-world monetary value and are non-transferable and non-refundable. We reserve the right to modify, suspend, or remove virtual goods without notice.

8. User Conduct

You agree not to:

Violations may result in suspension or termination of your account.

9. Community Features

Multiplayer modes, forums, and chat features must be used respectfully and responsibly. We may moderate or remove content and ban users who violate community guidelines.

10. Intellectual Property Rights

All intellectual property rights related to the Services and content remain with us or our licensors. Unauthorized use is prohibited.

11. Service Availability and Maintenance

We strive to keep Services available but may schedule downtime for maintenance or updates. We are not liable for interruptions or data loss.

12. Limitation of Liability

To the fullest extent allowed by law, we are not liable for damages arising from your use or inability to use the Services, including data loss or service interruptions.

13. Indemnification

You agree to indemnify and hold harmless BitQuest Media and its affiliates from claims arising out of your misuse of the Services or violation of these Terms.

14. Termination

We may suspend or terminate your account for violations of these Terms without prior notice. Termination does not affect accrued rights.

15. Governing Law

These Terms are governed by the laws of the jurisdiction where BitQuest Media is registered. Disputes will be resolved in its courts.

16. Entire Agreement

These Terms constitute the entire agreement between you and us concerning the Services.

For questions or support, contact our customer service team.

By using our Services, you agree to these Terms in full.