Privacy Policy for BitQuest Media

This Privacy Policy describes how BitQuest Media collects, uses, and protects your personal information when you access or use our video games platform, including any websites, software applications, services, or products related to video games. We respect your privacy and are committed to safeguarding your personal information in accordance with applicable laws and regulations.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information You Provide: When you register an account, make purchases, or interact with our platform, we collect information such as your name, email address, username, password, payment details, date of birth, and other relevant contact information.
• Usage Information: We collect data about your interactions with our platform, including gameplay data, session times, achievements, game preferences, multiplayer interactions, and communication logs.
• Device and Technical Information: We automatically gather technical details from the devices you use to access our platform, such as IP address, device type, operating system, browser type, unique device identifiers, and network information.
• Transaction Information: We collect information related to purchases, including payment method, billing address, transaction history, and order details.
• Communication Data: When you contact customer support or participate in surveys, contests, or community forums, we collect related correspondence and feedback.

2. How We Use Your Information

Your data is used to:

• Create and manage your user account.
• Provide, maintain, and improve our video game services.
• Process your purchases, including billing and delivery.
• Communicate with you regarding your account, updates, promotions, and events (with your consent).
• Monitor and enhance the gaming experience, including personalized content and game recommendations.
• Detect, prevent, and respond to fraud, security threats, and violations of our terms.
• Respond to customer service inquiries and support requests.
• Comply with legal obligations and enforce our policies.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where applicable.
• The necessity to perform a contract with you.
• Compliance with legal obligations.
• Our legitimate interests, such as providing and improving services, ensuring security, and marketing.

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties, including:

• Payment processors and financial institutions for transaction purposes.
• Service providers for hosting, analytics, customer support, and marketing.
• Law enforcement or regulatory authorities if required by law.
• Business partners with whom we collaborate on promotions or events, subject to your consent.
• Successors in the event of mergers, acquisitions, or sales.

All third parties are contractually obligated to protect your data and use it only for specified purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law. This includes retaining account information to comply with tax, legal, or business needs. When no longer needed, we securely delete or anonymize your data.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. However, no system is completely secure, and you are encouraged to maintain strong passwords and keep your login details confidential.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Accessing the data we hold about you.
• Correcting or updating your information.
• Requesting deletion of your data, subject to legal and operational limitations.
• Objecting to or restricting certain processing activities.
• Withdrawing consent for marketing communications.
• Requesting a copy of your data in a portable format.

To exercise these rights, please contact our support team. Verification of your identity may be required.

8. Children’s Privacy

Our services are not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children without parental consent. If we become aware of any such data collection, we will take prompt action to delete the information.

9. International Data Transfers

Your information may be stored and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement safeguards to protect your personal data.

10. Use of Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings, though disabling cookies may limit some functionalities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review it periodically. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or your personal data, please contact our customer support or privacy officer. We are committed to addressing your inquiries promptly and transparently.