Refund Policy – BitQuest Media

Welcome to BitQuest Media. We are committed to providing a satisfying and enjoyable experience when purchasing video games through our platform. However, we understand that sometimes circumstances arise that necessitate a refund. This Refund Policy outlines the terms, eligibility criteria, and procedures to request a refund for video games, downloadable content, subscriptions, and related products.

By making a purchase with us, you agree to the conditions specified below.

1. General Refund Guidelines

Refunds are granted in compliance with consumer protection laws and industry best practices. The eligibility of a refund request depends on the product type, usage, and the time elapsed since purchase. All approved refunds will be returned to the original payment method and typically take 7 to 14 business days to process depending on the payment provider.

Refund requests outside the specified timeframe or which do not meet the outlined conditions may be declined.

2. Digital Video Games

• The refund request is made within 14 calendar days from the purchase date.
• The total playtime does not exceed 2 hours.
• The game has not been modified or transferred.
• The product key or download code remains unused or unredeemed.

Games that have been heavily played, shared, or altered are generally not eligible for refunds unless technical defects prevent normal gameplay.

3. Physical Video Games

• The request is submitted within 15 calendar days of purchase.
• The game remains unopened and sealed in its original packaging.
• Proof of purchase is provided.

If a physical game is defective or damaged upon delivery, please notify us within 7 calendar days to arrange a replacement or refund. Opened and used games, unless defective, are typically non-refundable.

4. Downloadable Content (DLC) and Add-Ons

• Requests must be submitted within 7 calendar days of purchase.
• Content must not have been downloaded, installed, or activated.
• No part of the DLC should be consumed in-game.

If a DLC causes technical problems that cannot be resolved, a refund may be granted upon verification.

5. In-Game Purchases and Virtual Items

Refunds on in-game purchases such as virtual currency, skins, or upgrades are generally not provided. Exceptions include:

• Duplicate or accidental purchases reported within 3 calendar days.
• Items not used or accessed, reported within 5 calendar days.
• Delivery failures due to technical errors.

Once virtual items are used or equipped, refunds will not be issued.

6. Game Bundles

• Full refund is possible if no individual items have been used or downloaded and the request is made within 14 calendar days.
• Partial refunds for components of bundles are not available.
• If any item in the bundle has been activated or used, refund eligibility may be void.

7. Subscription Services

• Initial subscriptions can be refunded within 7 calendar days if the service has not been accessed.
• Renewal refunds are allowed within 3 calendar days of billing, provided no benefits have been used.
• Cancellation stops future payments but does not automatically refund past fees beyond these periods.

8. Pre-Orders

• Cancellation occurs at least 2 calendar days before the release date.
• No pre-release content or bonuses have been redeemed.

Once the game is released and accessed, standard refund policies apply.

9. Gifted Games

• The gift has not been accepted or activated.
• The refund request is submitted within 14 calendar days of purchase.

Once redeemed, gifted games are considered final sales.

10. Defective or Damaged Items

Defective or damaged physical games or accessories must be reported within 5 calendar days of receipt. Upon confirmation, we may offer replacement, store credit, or refund depending on the nature of the issue.

Technical issues affecting digital purchases should be reported within 10 calendar days and require support interaction for verification.

11. Abuse of Refund Policy

We reserve the right to deny refunds and suspend accounts if abuse is suspected, such as:

• Frequent refund requests without valid reason.
• Usage of the product before requesting refund.
• Attempts to exploit refund conditions.

12. Non-Refundable Items

• Time-limited event passes.
• Clearance items explicitly marked as non-refundable.
• Purchased items with “no refund” disclaimers at sale.

13. Refund Request Procedure

1. Contact our customer service with your order details and reason for the refund.
2. Provide supporting evidence for defective or technical issues.
3. For physical products, wait for return authorization and ship the product back within 10 calendar days.
4. We will review and respond within 5 business days of your request.

14. Policy Modifications

This Refund Policy may be updated from time to time. Changes affect future transactions; previous purchases are governed by the policy at the time of purchase.

Conclusion

Thank you for choosing BitQuest Media. We strive to provide fair and transparent service, ensuring a satisfying gaming experience. If you have questions about refunds or need assistance, please contact our support team.