Data Protection Policy for BitQuest Media

1. Introduction

We value the privacy and security of our users and are committed to protecting your personal data in compliance with all applicable data protection laws and regulations. This Data Protection Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our video games, platforms, websites, and related services. Whether you are a casual player, competitive gamer, or community member, your privacy is important to us.

2. Scope

This policy applies to all personal data collected through our video games, online services, websites, mobile applications, and any other platforms or services we offer. It governs all players, registered users, visitors, and anyone interacting with our services.

3. Types of Personal Data We Collect

• Account Information: Name, email address, username, password (encrypted), date of birth, and other registration details.
• Device and Technical Data: IP address, device identifiers, operating system, hardware specifications, software versions, crash logs, and diagnostic data.
• Gameplay Data: Game progress, scores, achievements, playtime, multiplayer interactions, saved game files, and in-game purchases.
• Transactional Data: Payment information such as billing address, payment method (excluding sensitive financial details), purchase history, and transaction records.
• Communication Data: Customer support interactions, feedback, chat messages within games or platforms, and survey responses.
• Marketing Preferences: Consent status and preferences for receiving promotional materials and newsletters.
• Third-Party Account Data: When you connect or link your game account with third-party services or social networks, we may collect associated information permitted by those services.

We ensure that the data we collect is relevant, adequate, and limited to what is necessary for the purposes described in this policy.

4. How We Collect Your Data

• Direct Interactions: Account creation, purchases, customer support inquiries, surveys, competitions, and feedback submissions.
• Automated Technologies: Use of cookies, pixels, local storage, and telemetry tools embedded in our games and websites that track usage, performance, and technical issues.
• Third-Party Integrations: Through social login features or external platforms when authorized by you.
• In-Game Activity: Data generated during gameplay such as achievements, multiplayer interactions, and usage metrics.

We are transparent about our data collection and provide you with clear options wherever required.

5. Purposes for Processing Your Personal Data

• To Provide and Maintain Services: Enabling access to games, content delivery, account management, and user authentication.
• Order Processing: Handling purchases, subscriptions, refunds, and billing.
• Customer Support: Responding to inquiries, troubleshooting issues, and improving service.
• Gameplay and Service Improvements: Analyzing game performance, user behavior, and technical diagnostics to enhance the user experience.
• Security: Detecting and preventing fraudulent activities, cheating, unauthorized access, and abuse.
• Marketing and Communication: Sending newsletters, promotions, updates, and personalized offers when you have consented.
• Compliance: Meeting legal, regulatory, and contractual obligations.

Your data will not be processed beyond the stated purposes without your explicit consent unless permitted or required by law.

6. Legal Bases for Processing

• Performance of Contract: Necessary for fulfilling our obligations when providing you with games and related services.
• Consent: When you have given explicit permission, for example, to receive marketing communications.
• Legitimate Interests: Such as enhancing security, preventing fraud, and improving our services.
• Legal Obligations: To comply with applicable laws, including financial and tax requirements.

We ensure that any processing based on legitimate interests balances our interests with your privacy rights.

7. Data Retention

• Account Information: Retained until account closure plus any additional period required for legal or business needs.
• Transaction Data: Retained for tax and accounting purposes in accordance with applicable laws.
• Customer Support Records: Kept for a reasonable period for quality control and issue resolution.
• Gameplay Data: Retained as necessary to support your ongoing game access and improvements.
• Marketing Data: Stored until you withdraw consent or unsubscribe.

When data is no longer required, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

• Data encryption in transit and at rest.
• Secure access controls and authentication protocols.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy.
• Incident response procedures for data breaches.

Despite these measures, no system is completely secure. We encourage you to protect your account with strong passwords and enable any available security features.

9. Sharing of Personal Data

We do not sell your personal data to third parties. However, we may share your information with:

• Service Providers: Trusted partners who assist in payment processing, hosting, customer support, analytics, marketing, and other business functions.
• Game Platform Providers: Such as console or digital storefront operators, where integration is required.
• Legal Authorities: When required by law or to protect our rights and the safety of our community.
• Affiliates: Within our corporate group to provide consistent services.

All third parties are required to maintain confidentiality and protect your data according to this policy and applicable law.

10. International Transfers

Personal data may be transferred to and processed in countries outside your own jurisdiction. In such cases, we ensure adequate safeguards are in place, including:

• Data processing agreements incorporating standard contractual clauses.
• Ensuring compliance with applicable data protection standards.
• Implementing technical safeguards such as encryption.

Your data protection rights remain protected irrespective of where your data is processed.

11. Your Rights

Depending on your jurisdiction, you have rights regarding your personal data including:

• Accessing your personal data.
• Correcting inaccurate or incomplete data.
• Requesting deletion of your data where applicable.
• Restricting or objecting to processing under certain circumstances.
• Data portability – receiving your data in a structured, commonly used format.
• Withdrawing consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, please contact our data protection team. We commit to responding within statutory timeframes.

12. Children’s Privacy

Our games are generally intended for users above a specified minimum age. We do not knowingly collect personal data from children without parental consent. If we discover such data has been collected without proper consent, we will delete it immediately.

13. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly. Continued use of our services signifies acceptance of the updated terms.

14. Contact Information

If you have questions about this policy or your personal data, you can reach out to our Data Protection Officer or support team via the contact details provided within your game account or support channels. We are committed to transparency and safeguarding your privacy.